Frequently
Asked Questions

Learn More About
Ride X Taxi

Frequently Asked Questions

Learn More About
Ride X taxi

FAQ

Frequently Asked Questions

In response to increased risks associated with the COVID-19 pandemic, Ride X Taxi has raised standards in safety and sanitation to best provide transportation to our wheelchair community. Read More about Ride X Taxi’s COVID-19 Response

We understand that these individuals require reliable transportation to their regular medical appointments, testing, procedures, or any other needed destinations. Ride X Taxi also considers the fact that underlying conditions that may exist leave patients vulnerable during this uncertain time.

  • Plastic Partition in Every Vehicle

    Reducing the risk of transmission between passengers and drivers.

  • Hand Sanitizer for Both Customer and Driver

    CDC recommends consumers use an alcohol-based hand sanitizer to combat COVID-19.

  • Supply of Masks for Both Driver and Customer

    CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain.

  • Contactless Payments, No Cash

    To best protect our drivers we are currently not accepting cash payments. You can pay by credit card over the phone when booking, right here on our website or directly through the mobile app.

  • Disinfection After Every Ride, Including All Touchable Surfaces

    Our drivers are specially trained to thoroughly disinfect Ride X Taxi vehicles after each and every trip.

    • Kills Over 99.99% of Germs
    • Virucidal (HIV-1)
    • Bactericidal (Including MRSA)
    • Fungicidal, Tuberculocidal
    • Made From Plant Extracts
    • Pleasant Aromatherapeutic Vapors
    • No Synthetic Fragrances, Dyes or Bleach

 

Fogging Sanitation   

      • Our team utilizes fogging sanitation guns to spray every vehicle and associated equipment with safe, Benefect disinfectant solutions:

There are three ways to book your ride with BriteLift:

  • Call our Chicago based customer service team anytime (we’re open 24/7) at 708-725-1212
  • Book online right here on our website
  • Download our mobile phone app to easily book rides on the go

We recommend using one of our easy booking methods to reserve your rides at least 24 hours in advance. You can reserve multiple advance rides at once over the phone, via our mobile app or right here on our website. This means we can make sure you have a vehicle available exactly when you need it, giving you peace of mind knowing your transportation is taken care of.

However, if you have an immediate need for transportation, please give our customer service center a call at 708-725-1212 and we’ll do our best to accommodate your needs.

We use a ‘pay in advance’ system, which means there are never any hidden costs. You can pay by credit card over the phone when booking, right here on our website or directly through the mobile app.

It’s ok, we understand sometimes plans change. If you cancel more than 2 hours in advance, a full refund will be issued. If canceled less than 2 hours in advance, a 50% refund or a full credit to be applied towards your next ride. No refunds will be issued if it is cancelled less than 30 minutes from the scheduled pickup time.

Our vehicles accommodate between 2 to 4 additional passengers, and there is no extra charge. However, please let us know how many people will be riding with you so we can make sure the vehicle can accommodate the requested number of passengers.

Yes, we offer various customized programs to our corporate clients. Our corporate clients enjoy the same personalized service and attention our private clients receive, tailored to the specific needs of your business.

Please contact us for more information on our existing programs or to create your own Ride X Taxi Corporate Account.

Yes, our Ride X Taxi app offers this real-time tracking option from the time your vehicle is en-route to you, until the time you are dropped off at your destination. You will also receive this information via a text message upon request.

At Ride X Taxi, we won’t just meet you at the door and drop you off at your destination. All our drivers will provide you with full service.

Whether that means assisting you into our vehicle, assisting you into your appointment, or arriving punctually after your treatment to assist you throughout your return home, our drivers are more than just transportation – they’re trusted friends and companions.

Yes. If you would like to request a specific driver, please call our customer service center and we’ll do our best to accommodate your request

Book Online

See nearby taxis, pay online.

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On Google Play or App Store.

Download App

On Google Play or App Store.

Download Ride X Taxi App Today.

Available for iOS and Android.

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Ride X Taxi
App Today.

Available for Android and iOS.

FAQ

Frequently Asked Questions

In response to increased risks associated with the COVID-19 pandemic, Ride X Taxi has raised standards in safety and sanitation to best provide transportation to our wheelchair community. Read More about Ride X Taxi’s COVID-19 Response

We understand that these individuals require reliable transportation to their regular medical appointments, testing, procedures, or any other needed destinations. Ride X Taxi also considers the fact that underlying conditions that may exist leave patients vulnerable during this uncertain time.

  • Plastic Partition in Every Vehicle

    Reducing the risk of transmission between passengers and drivers.

  • Hand Sanitizer for Both Customer and Driver

    CDC recommends consumers use an alcohol-based hand sanitizer to combat COVID-19.

  • Supply of Masks for Both Driver and Customer

    CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain.

  • Contactless Payments, No Cash

    To best protect our drivers we are currently not accepting cash payments. You can pay by credit card over the phone when booking, right here on our website or directly through the mobile app.

  • Disinfection After Every Ride, Including All Touchable Surfaces

    Our drivers are specially trained to thoroughly disinfect Ride X Taxi vehicles after each and every trip.

    • Kills Over 99.99% of Germs
    • Virucidal (HIV-1)
    • Bactericidal (Including MRSA)
    • Fungicidal, Tuberculocidal
    • Made From Plant Extracts
    • Pleasant Aromatherapeutic Vapors
    • No Synthetic Fragrances, Dyes or Bleach

 

Fogging Sanitation   

      • Our team utilizes fogging sanitation guns to spray every vehicle and associated equipment with safe, Benefect disinfectant solutions:

There are three ways to book your ride with BriteLift:

  • Call our Chicago based customer service team anytime (we’re open 24/7) at 708-725-1212
  • Book online right here on our website
  • Download our mobile phone app to easily book rides on the go

We recommend using one of our easy booking methods to reserve your rides at least 24 hours in advance. You can reserve multiple advance rides at once over the phone, via our mobile app or right here on our website. This means we can make sure you have a vehicle available exactly when you need it, giving you peace of mind knowing your transportation is taken care of.

However, if you have an immediate need for transportation, please give our customer service center a call at 708-725-1212 and we’ll do our best to accommodate your needs.

We use a ‘pay in advance’ system, which means there are never any hidden costs. You can pay by credit card over the phone when booking, right here on our website or directly through the mobile app.

It’s ok, we understand sometimes plans change. If you cancel more than 2 hours in advance, a full refund will be issued. If canceled less than 2 hours in advance, a 50% refund or a full credit to be applied towards your next ride. No refunds will be issued if it is cancelled less than 30 minutes from the scheduled pickup time.

Our vehicles accommodate between 2 to 4 additional passengers, and there is no extra charge. However, please let us know how many people will be riding with you so we can make sure the vehicle can accommodate the requested number of passengers.

Yes, we offer various customized programs to our corporate clients. Our corporate clients enjoy the same personalized service and attention our private clients receive, tailored to the specific needs of your business.

Please contact us for more information on our existing programs or to create your own Ride X Taxi Corporate Account.

Yes, our Ride X Taxi app offers this real-time tracking option from the time your vehicle is en-route to you, until the time you are dropped off at your destination. You will also receive this information via a text message upon request.

At Ride X Taxi, we won’t just meet you at the door and drop you off at your destination. All our drivers will provide you with full service.

Whether that means assisting you into our vehicle, assisting you into your appointment, or arriving punctually after your treatment to assist you throughout your return home, our drivers are more than just transportation – they’re trusted friends and companions.

Yes. If you would like to request a specific driver, please call our customer service center and we’ll do our best to accommodate your request

Questions or concerns? Let us know.

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Get Ride X Reward Points with every trip!
Use your rewards towards more rides, gift cards and more!

Easy to Join

Text JOIN to 708-725-1212 and you’re all set! Text BAL to check your current balance or redeem points for amazing rewards.

Free Points

Get 150 complimentary points once you join and automatically get points for any non-account trip taken with Ride X Taxi.

Learn More About Ride X Rewards >>

Get Ride X Rewards with Every Ride

Get Ride X Reward Points with every trip!
Use your rewards towards more rides, gift cards and more!

Easy to Join

Text JOIN to 708-725-1212 and you’re all set! Text BAL to check your current balance or redeem points for amazing rewards.

Free Points

Get 150 complimentary points once you join and automatically get points for any non-account trip taken with Ride X Taxi.

Learn More About Ride X Rewards >>

Get Ride X Rewards with Every Ride

RIDE X TAXI

Local, Safe, Reliable Taxi Cab Transportation

 
Ride X Taxi is a locally owned and operated Chicagoland transportation company. Our team works closely with independent taxicab operators to give you the best experience.

Order your Taxi Cab online

RIDE X TAXI

Local, Safe, Reliable Taxi Cab Transportation

 
Ride X Taxi is a locally owned and operated Chicagoland transportation company. Our team works closely with independent taxicab operators to give you the best experience.

Order your Taxi Cab online 

Pandemic Response

High Standards in Safety & Sanitation

Ride X Taxi makes the health and safety of our community a priority. 

Pandemic Response

High Standards in Safety & Sanitation

Ride X Taxi makes the health and safety of our community a priority. 

Local Taxi Trips

Ride X Taxi is available when you need a ride for your medical appointment, grocery shopping, or an evening out.

Airport Taxi Service

Ride X Taxi airport service is a reliable taxi company. Use Ride X Taxi to/from O’Hare Airport. Use Ride X Taxi to/from Midway Airport.

Simple Taxi Pricing

Taxi Rates for Ride X Taxi rates are calculated at the time of booking and fixed, so there are no surprises about what you pay.

Car Seat Service

Ride X Taxi is safe for the entire family. Request a car seat when you’re traveling with a child or baby.

Local Taxi Trips

Ride X Taxi is available when you need a ride for your medical appointment, grocery shopping, or an evening out.

Airport Taxi Service

Ride X Taxi airport service is a reliable taxi company. Use Ride X Taxi to/from O’Hare Airport. Use Ride X Taxi to/from Midway Airport.

Simple Taxi Pricing

Taxi Rates for Ride X Taxi rates are calculated at the time of booking and fixed, so there are no surprises about what you pay.

Car Seat Service

Ride X Taxi is safe for the entire family. Request a car seat when you’re traveling with a child or baby.

Call to order a taxi

Book Now

Ride X Blog

Children’s Car Seats

Traveling with Children?

Ride X Taxi accommodates to passengers of all sizes, even the little ones. 

Let us know your child’s needs. Whether it’s for an infant, toddler or child, we have the proper safety car seats available upon request.

Children’s Car Seats

Traveling with Children?

Ride X Taxi accommodates to passengers of all sizes, even the little ones. 

Let us know your child’s needs. Whether it’s for an infant, toddler or child, we have the proper safety car seats available upon request.

Thank you for
supporting a local
Chicagoland Company.