FAQ
Ride X Taxi is locally owned and operated. You ride in independently owned and operated suburban taxis dispatched by Ride X Taxi or a third-party dispatch service provider. You book online at a flat rate, locked at booking, with no surge.
No. Booking online at ridextaxi.com/book or in the app takes about two minutes, and we confirm your flat rate and pickup time in writing. If you would rather talk to a person, call 708-725-1212 and an agent will book the ride for you at the same flat rate.
Yes. Online and app booking are open 24/7. If you prefer to speak to a person, call 708-725-1212. Booking at any hour does not mean a taxi is available at any hour.
Yes. Your flat rate is locked when you book and won't change for traffic, weather, or demand. No surge pricing, and no meter on airport trips.
Pay by card online when you book. We'll text your receipt, and there's nothing to pay in the taxi.
We assign a taxi to your ride before you travel. On the day, we'll text updates and your cab number so you know exactly who's picking you up.
If no taxi is available for a ride pre-booked at least 24 hours ahead, Ride X will order a rideshare car for you at your same flat rate. You'll get picked up on time and never pay surge.
Lower level (baggage claim): Terminal 1 Door G, Terminal 2 Door E, Terminal 3 Door G, Terminal 5 Door E. We'll text your cab number before you land so you can walk out and get in.
Lower level at Door 2LL. We'll text your cab number before you land.
Yes. Add your flight number when you book a pickup from the airport. It helps dispatch plan around your arrival.
Book as soon as you know your flight. Pre-booking lets us assign your taxi in advance. Last-minute requests depend on availability, so plan ahead for peak travel days.
Open My Rides on this site or in the app to view and manage your bookings.
We serve the north, northwest and southwest suburbs of Chicago, plus a growing list of west suburbs. Every town has its own flat rate to O'Hare and Midway on the Rates page. You can book local rides within the suburbs the same way.
Yes, when a taxi is available. We're a suburban company, so a ride between a suburb and a Chicago address is priced at the standard rate you see before you book, not an airport flat rate. We don't offer trips that both start and end in the city of Chicago, and we don't serve Rosemont.
No. Rides are prepaid by credit or debit card when you book online. We don't accept TAP cards or other subsidized taxi program cards or vouchers.
Independently owned and operated taxis dispatched by Ride X Taxi or a third-party dispatch service provider. Ride X Taxi, Inc. is a locally owned company in the Chicago suburbs. It does not own or operate the vehicles.
A standard taxi seats up to four passengers with normal luggage. If you're a bigger group or have lots of bags, note it in the booking so dispatch can plan.
$5 off weekday pickups 10 AM–1 PM in 50 participating suburbs (including every featured town and its neighbors; see the rate table). Applied automatically at booking. No code needed.
Online at ridextaxi.com/book or in the app. It takes about a minute. Verify your phone by SMS PIN and prepay by card. If you would rather talk to a person, call 708-725-1212 and an agent will book your ride at the same flat rate. That number cannot send or receive text messages.
We’re a suburban company: the north, northwest and southwest suburbs, to and from O’Hare (ORD) and Midway (MDW). We also do local rides between suburbs, and rides between a suburb and a City of Chicago address when a taxi is available. Those are priced at the standard rate you see before you book, not an airport flat rate. Rosemont is not served.
No. We only accept prepaid credit/debit cards at booking. TAP cards and paper vouchers are not accepted.
No. We don’t offer trips that start and end in the City of Chicago, including between a Chicago address and O’Hare or Midway. One end of the trip needs to be in the suburbs; the booking form will tell you if a trip isn’t available.
Flat rate by town, all-in. Airport tax, tolls and up to 4 passengers are included. No surge, ever. See the rates page for your town’s price. The rate is locked at booking.
Midday Saver takes $5 off automatically for qualifying weekday pickups between 10:00 and 13:00 in participating suburbs. Enter your pickup time at ridextaxi.com/book to see the price for your ride.
Yes. It is free until 1 hour before pickup, and within 5 minutes of booking. After that, or if you miss the ride, we refund your fare minus a $10 fee.
Our never-stranded guarantee: if no taxi is available for a ride pre-booked at least 24 hours ahead, we order a rideshare car for you at the same flat rate.
Independently owned and operated taxis dispatched by Ride X Taxi or a third-party dispatch service provider.
Booking takes two minutes online. It's a flat rate with no surge. We assign your taxi before you travel and text updates on the day.
