Terms and Conditions | Ride X Taxi

Ride X Taxi Terms and Conditions

Effective Date: September 29, 2026

Ride X Taxi, Inc. (“Ride X Taxi,” “we,” “our,” or “us”) runs a technology platform and dispatch service. We connect individuals and organizations (“User,” “Users”) with independent, third-party transportation providers who subscribe to our dispatch service. Rides are provided by independently owned and operated taxis dispatched by Ride X Taxi. We do not provide transportation services, own or operate vehicles, or employ drivers. By accessing or using our platform, including ridextaxi.com and the Ride X Taxi mobile apps, you agree to these Terms and Conditions. If you do not agree, you may not access or use our services.

1. Definitions

These are the names we use in these Terms and Conditions and what they mean:

“Ride X Taxi” means Ride X Taxi, Inc.
“User” means any individual or organization using the Ride X Taxi platform to request dispatch of an independent transportation provider.
“Transportation Service Provider (TSP)” means an independent, third-party owner-operator that provides transportation services and receives dispatches through Ride X Taxi’s platform.

2. Services Provided by Ride X Taxi

Our service is dispatch only: we use our platform to dispatch independent owner-operators when you request a booking. We do not provide transportation, own vehicles, or employ drivers. Independent TSPs provide all transportation under their own business responsibility.

You can book online at ridextaxi.com or in the Ride X Taxi mobile apps. If you would rather speak with someone, an agent at 708-725-1212 will book your ride at the same flat rates. That number cannot send or receive text messages.

We serve Chicago’s north, northwest and southwest suburbs, plus O’Hare and Midway airports. When a taxi is available, we accept rides between a suburb and a City of Chicago address at the standard rate shown before you book, not an airport flat rate. We do not offer trips that start and end within the City of Chicago, including trips between a Chicago address and either airport. We do not serve Rosemont.

3. User Responsibilities

You are responsible for providing accurate, complete booking information. That includes pickup and drop-off locations, times, passenger count, luggage details, and anything else relevant to your trip. If anything changes, you must update the information promptly. You must also follow all applicable laws and regulations and be ready at the pickup location at your scheduled time.

For airport trips, you are responsible for leaving enough time to catch your flight. Ride X Taxi is not liable for missed flights caused by traffic, weather, road closures, or other delays.

4. Transportation Service Providers (TSPs)

Rides are provided by independently owned and operated taxis dispatched by Ride X Taxi. The independent owner-operators subscribe to our dispatch service. TSPs are not Ride X Taxi employees, agents, subcontractors, or representatives. They work under their own name and business responsibility. They alone are responsible for their operations and for following applicable laws.

TSPs provide their own vehicles, equipment, and insurance. Their current insurance policy limits are $350,000 per policy, above the State of Illinois minimum. Ride X Taxi does not control, manage, supervise, or evaluate TSPs, and we have no responsibility or liability for what they do or fail to do.

5. Right to Refuse Service

Ride X Taxi may refuse or cancel all or part of a service at its sole discretion. Reasons may include inaccurate or incomplete booking information, excessive cancellations, safety concerns, suspected fraud, abusive, disrespectful, or illegal behavior, or violations of these Terms. A refusal may be temporary or permanent, and we may notify you when appropriate.

6. Rates, Quotes, and Availability

We publish flat rates by suburb for trips to and from O’Hare and Midway. These all-in rates cover airport fees and tolls for up to 4 passengers, but do not include a tip. Your flat rate is locked at booking, with no surge pricing. For other rides, the fare quoted before booking is based on the details you give us. If those details change, the fare may change too.

Availability depends on TSP capacity and acceptance both when you book and afterward, and service is limited to our service area. Rides to or from City of Chicago addresses are accepted only when a taxi is available and use the standard rate. We do not offer trips that start and end within the City of Chicago, and we do not serve Rosemont.

7. Booking, Cancellations, and Modifications

Your booking is confirmed only after you submit your trip details and the system accepts it. If you need to change the time, locations, stops, or other details, those changes depend on TSP availability and may change the fare.

How to cancel: You can cancel online in My Rides at ridextaxi.com, in the Ride X Taxi app, or by calling 708-725-1212.
Free cancellation window: You can cancel free until 1 hour before the scheduled pickup time, or within 5 minutes of booking.
Late cancellation and no-shows: If you cancel within 1 hour of pickup or are a no-show, we refund the fare paid minus a $10 cancellation fee. A no-show means the rider cannot be reached or is not at the pickup within 10 minutes of the driver’s arrival.
Refunds: Refunds for eligible cancellations go back to the original card within 5 to 10 business days.
Service cancellations by Ride X Taxi: We may cancel and fully refund a ride we cannot serve.

8. Payment Terms

You pay at booking by credit or debit card through Stripe. Ride X Taxi does not store card numbers, and your statement will show the charge as RIDE X TAXI. Tips are optional and are not included in fares unless we explicitly say otherwise.

Third-party payment processors handle payments, and Ride X Taxi is not responsible or liable for their operations, errors, outages, or security. You authorize Ride X Taxi and its processors to charge your card for the fares, fees, adjustments, and other amounts described in these Terms.

9. Never-Stranded Promise

If you pre-book at least 24 hours in advance and no taxi is available, Ride X Taxi will arrange a rideshare car for your booked trip at the same flat rate. For rides booked with less notice, we make our best effort to serve the trip. If we cannot arrange a suitable alternative, we will cancel the ride and give you a full refund. Ride X Taxi is not responsible for what any third-party provider selected under this promise does or fails to do.

10. Airport Rides

At O’Hare, the meeting points are Terminal 1 Door G, Terminal 2 Door E, Terminal 3 Door G, and Terminal 5 Door E (lower level). At Midway, the meeting point is Door 2 (lower level). Ride X Taxi texts you the cab number when your driver is dispatched. You must check your phone for updates and be at the meeting point at the scheduled time. Ride X Taxi is not liable for missed flights or other losses caused by traffic, weather, construction, airline changes, or other delays.

11. Insurance and Liability

TSPs alone are responsible for keeping their own insurance policies as required by applicable laws. Their current policy limits are $350,000 per policy. Ride X Taxi does not provide transportation insurance and does not monitor or guarantee that TSP insurance is adequate. The independent TSP providing your ride is responsible and liable for claims related to transportation services.

12. Limitation of Liability

Ride X Taxi is a dispatch platform. We are not responsible for what TSPs or other third parties do or fail to do, including delays, accidents, personal injury, property damage, lost items, missed flights, or other losses. To the maximum extent the law allows, Ride X Taxi will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or business interruption, even if told that such damages are possible. If Ride X Taxi is found liable, our total liability for all claims combined will not exceed the amount you paid Ride X Taxi for the ride that led to the claim.

13. Business and Group Bookings

All bookings must be prepaid at booking unless a separate written agreement with Ride X Taxi says otherwise. If we offer you a business arrangement under a separate written agreement, additional terms apply. Those terms may cover invoicing, payment deadlines, late fees, usage rules, and termination rights. Misuse of business access may lead to suspension or termination.

14. Promotions, Discounts, and Programs

We may offer promotions or discounts from time to time. Each offer follows its stated terms, including eligibility, expiration, usage limits, and applicable services. Offers have no cash value, cannot be transferred, and cannot be combined unless we expressly say otherwise. Ride X Taxi may change or withdraw any promotion at its discretion, including in cases of misuse or suspected fraud.

Midday Saver: You receive $5 off weekday pickups from 10:00 AM to 1:00 PM in participating suburbs, applied automatically. Participation and details may change without notice.

15. Communications and SMS

We may send verification codes and ride updates by SMS, and message and data rates may apply. You can reply STOP to opt out of SMS, but doing so may mean you miss important ride updates. By providing your phone number or email, you agree to receive communications about your account, bookings, support, and service updates.

16. Changes to Terms and Conditions

Ride X Taxi may update these Terms and Conditions at any time and will post updates on ridextaxi.com. By continuing to access or use the platform after changes are posted, you accept the updated Terms.

17. Governing Law

The laws of the State of Illinois govern these Terms and any disputes arising from or related to them, without regard to its conflict of law principles. You agree that the state and federal courts located in Illinois have exclusive jurisdiction and venue for all claims that are not subject to mandatory arbitration or other dispute resolution required by applicable law.

18. Contact Information

Ride X Taxi, Inc.
1250 E Evergreen Dr, Unit 2, Palatine, IL 60074
Email: reservations@ridextaxi.com
Website: ridextaxi.com
Phone: 708-725-1212 (voice only; it does not take text messages)