The Ride X Taxi app
Your airport ride, booked in about a minute.
Flat-rate rides to and from O'Hare and Midway from Chicago's north, northwest and southwest suburbs. You can see your price, book, pay and follow your driver, all from your phone.
How it works
Four steps to book your ride
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Enter your trip
You enter your pickup and the airport, or tap a saved place, then pick a time.
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See your flat rate
You'll see the full price before you book and can add a flight number, passengers and pickup notes for your driver.
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Sign in and pay
You sign in with your mobile number and a texted code, pay by card, and get your confirmation right away.
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Meet your taxi
You can follow your driver on the map and get an alert when they arrive, with nothing to pay in the taxi.
What you get
Everything for travel day in one app.
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Flat rate before you book
You'll see the full price to O'Hare or Midway up front, locked when you book, with no surge and no meter.
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Now or later
You can schedule ahead for an early flight, request a ride now, or book your ride home in the same booking.
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Follow your driver live
You can follow your taxi on the map, see its estimated arrival, and get alerts when your driver is assigned, on the way and has arrived.
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Saved places
You can save home, work and the terminal you always fly from, then fill them in with one tap.
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Pay once, by card
You can save a card for next time. Stripe handles payment, so your card number never reaches our servers.
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Your rides in one place
You can see upcoming rides and ride history, rebook a past trip, cancel, or get a receipt by email or PDF.
App support
Help with the app
How do I sign in?
When you enter your mobile number, we text you a 6-digit code, so there's no password to remember. You can look up flat rates without signing in; you sign in when you book or open My Rides.
I didn't get my sign-in code.
Check that your number is correct and that your phone can receive texts, then wait a minute and tap to send a new code. After a few tries the app pauses new codes for a short time to protect your account. If you still need help, call 708-725-1212.
Do I pay in the app or in the taxi?
In the app. You pay your flat rate by card when you book, and there is nothing to pay in the taxi. Your card details go straight to our payment processor, Stripe, and never reach our servers.
How do I follow my driver?
Open Rides and tap your active ride to see your driver on the map with an estimated arrival time. With notifications on, we tell you when a driver is assigned, on the way and arrived. On iPhone your ride status also shows on the Lock Screen.
I'm not getting ride alerts.
Make sure notifications are allowed for Ride X Taxi in your phone's Settings, then check More > Notifications in the app, where you can choose which alerts you get. Alerts about a driver being assigned or on the way are sent close to your pickup time, not hours ahead.
How do I cancel a ride?
Open Rides, tap the ride and choose Cancel. The app shows what you will get back before you confirm. Cancelling is free up to 1 hour before pickup; inside 1 hour, or if the driver can't find you, we refund your fare minus a $10 fee.
Where is my receipt?
We text your receipt when you book. In the app, open any ride under Rides to email yourself a receipt or save a PDF.
The app says I need to update.
You can install the latest version from the App Store or Google Play. We ask for an update only when an older version can no longer book correctly. You can always book on the website in the meantime.
How do I delete my account?
In the app, go to More > Delete account. On the website, open My Rides and choose Delete my account. We remove your saved cards and places; we keep basic ride records we are required to keep.
Something else is wrong.
You can call us at 708-725-1212. Tell us your phone model and what you were doing when it happened, and we'll sort it out.
Still need help? Call us at 708-725-1212. Please tell us your phone model and what you were doing when it happened.
Airport ride, flat rate, no surge.
Booking takes two minutes online. It's a flat rate with no surge. We assign your taxi before you travel and text updates on the day.